Reference

Terms & Conditions for Your Account

mashoki Terms & Conditions explain how your account, wallet activity and access to titles such as Live Blackjack Royal and Aviator Quick Arena work together.

Account acceptanceWallet recordsDevice accessPolicy contacts

Explore Our Lobby Read FAQ

Policy Scope Across DANA and QRIS

mashoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions form the agreement between you and us when you open, access or use an account. They explain who may access the lobby, how phone verification supports account access, and what happens when account details do not match a payment record. A deposit

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through DANA, OVO, GoPay or QRIS must be connected to the account path shown at the time; bank transfer and virtual account instructions must also be followed exactly. We may update wording when a service, payment route or legal requirement changes, with the current text shown
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on this page. Access depends on local law, and any account use is available only where local law permits. Please read the full Terms & Conditions before confirming an account step, and keep your payment receipt if you need us to check a wallet status.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELPFUL CONTACTS

Where Account Questions Go

A clear contact path helps when a Terms & Conditions question affects your account or wallet status.

ACCOUNT SAFEGUARDS

How We Apply These Terms

Our policy process is tied to practical account events rather than vague statements. We record the acceptance step, check the phone verification stage and retain payment references needed to reconcile DANA, OVO…

Acceptance record

When you open an account, we record the acceptance step linked to the version of the Terms & Conditions shown at that time. This helps us identify which wording applied if you later ask about an account action, payment instruction or access decision.

Data handling

We use account details, phone verification results and payment references to apply these Terms & Conditions. DANA, OVO, GoPay and QRIS records are handled for matching and status checks, while passwords and one-time codes should remain private to you.

Cookies

Cookies can keep a signed-in session connected to the correct policy and account path. If you clear cookies or switch browsers, we may ask you to log in again and repeat a phone check before account access continues.

Account security

Your account access is linked to the phone verification step and the details you submit. Do not share a password or security code. If a device is no longer yours, log out there and contact support so we can explain the next account-security step.

Record retention

We retain acceptance, account and payment records for the period needed to administer these Terms & Conditions, resolve a payment question or meet a legal request. When a record is no longer needed for those purposes, handling follows our retention process.

Change requests

You can ask us to correct account data or clarify a policy through the support route beside the account path. Include the registered phone number and requested change; we confirm ownership before discussing or editing information connected with your account.

Questions About Terms & Conditions

The questions below address the account and payment points most often checked before acceptance. We keep each answer tied to these Terms & Conditions: account eligibility, wallet records, device sessions, policy changes and contact requests. If your situation is different, quote the relevant clause through the support path and include your registered phone number. Access depends on local law, including for you in Denpasar or any other Indonesian location where local law permits.

They cover account opening, phone verification, lobby access, payment references, device sessions, policy changes and contact requests. They also explain how we handle DANA, OVO, GoPay, QRIS, bank transfer and virtual account records when those routes are connected to your account.

Yes. The account path includes an acceptance step before access continues. We record the version shown at that point, so you can later ask which Terms & Conditions applied to a specific account or payment event.

Access depends on local law and is available only where local law permits. Your location, account details and phone verification may affect access. Check the current Terms & Conditions before opening an account, and contact support if your eligibility is unclear.

The payment route must match the account path shown when you submit it. We may use the receipt or reference to check wallet status. Keep your payment record, and never send a password or one-time code when asking us to investigate.

A new phone, browser or cleared cookie session can require another login and phone verification. This device behaviour supports the account terms by reconnecting access to the correct account. If the check stalls, use the support route beside the account path.

Use the support route and state the data you want corrected, along with your registered phone number. We confirm account ownership before discussing the record. Your request can relate to a contact detail, acceptance record or payment reference.

We may update the wording when a payment route, account process or legal requirement changes. The current version is shown on this page. Before accepting a new account step, read the updated Terms & Conditions and contact support if a clause needs clarification.

Terms & Conditions for Your Account

Where Account Questions Go

How We Apply These Terms

Acceptance record

Data handling

Cookies

Account security

Record retention

Change requests

Questions About Terms & Conditions

01 What do mashoki Terms & Conditions cover?

02 Do I need to accept the Terms & Conditions before account access?

03 Can I use mashoki from Indonesia?

04 How do the terms handle DANA, OVO, GoPay and QRIS?

05 What happens if I change phones or clear cookies?

06 How can I request a correction to my account data?

07 Can mashoki change these Terms & Conditions?

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