Reference

Legal Terms For Your mashoki Account

mashoki sets out the rules behind account access, wallet records and policy requests in one clear Legal page.

Account termsData requestsLocal access

Legal Rules For Access And Wallet Records

mashoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal terms apply when you create an account, verify your phone, enter the lobby or request help with a wallet record. Access depends on local law, so you should confirm that use is permitted in your location before continuing. DANA, OVO, GoPay and QRIS may

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appear as payment choices, while a bank transfer or virtual account can create a separate reference for checking the transaction status. A wallet confirmation does not replace the account checks required for access, and a pending record may need its receipt or reference number before we
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can investigate it. We may update these terms when our process changes; the current wording on this page is the version to read before using the account. If a rule is unclear, use the account help route and include the relevant account detail without sending your
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password.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY HELP DESK

Where To Ask About Legal Terms

A clear support route helps when a Legal question affects your account or wallet record.

DATA HANDLING DETAIL

How We Apply mashoki Legal Controls

We apply our Legal controls at practical account points: phone verification before account access, payment references when a wallet record needs checking, and device sessions that help identify an unusual sign-in.

Account details

We use the details connected to your account to provide access, complete phone verification and respond to Legal requests. Keep your contact details current so a policy response reaches the account holder connected to the record.

Cookies

Cookies support essential site behaviour, including keeping the account path working as you move from a mobile sign-in to the lobby. Your browser settings can affect this behaviour, so a blocked cookie may interrupt access.

Security checks

We may compare sign-in activity, device behaviour and phone verification when an account access concern is raised. Never send us a password or wallet PIN; account help should receive only the details needed for the check.

Payment retention

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be retained when needed to resolve a transaction question or meet an applicable Legal obligation. A receipt helps us identify the correct record.

Data corrections

If an account detail is inaccurate, ask for a correction through account help and name the field that needs changing. We may request phone verification before acting, because changes must relate to the correct account.

Request contact

Our account help route is the contact path for Legal questions, access wording, data use and retention requests. Include your account identifier and a short description; do not create another account to repeat the request.

Your mashoki Legal Questions Answered

These Legal answers cover the points Indonesian account holders usually want clear before opening an account. We explain access, data, cookies, payment references and request handling in plain language, while keeping the local rule visible: where local law permits, you can use the account after completing the required account steps.

It covers account access, phone verification, data use, cookies, payment records, retention and requests to correct account details. It also explains how to contact us when a policy clause or wallet reference is unclear. Eligibility and access depend on local law.

Access is available where local law permits and remains subject to the account checks shown during sign-in. You need to follow the phone verification step before account access. If you are unsure about eligibility, check the applicable rule in your location before continuing.

Legal terms allow us to use payment references to match a DANA or QRIS transaction with the correct account and investigate its status. Keep the receipt or reference number. Wallet confirmation does not replace phone verification or other account access checks.

We use account details, phone verification information and relevant device or sign-in activity to provide access and handle security concerns. Payment references may be used when you ask about a wallet record. Do not send a password, wallet PIN or unrelated personal details.

Contact us through account help and identify the exact account field that needs correction. We may ask for phone verification before changing it, so the request is linked to the right account. Include a clear explanation and avoid sending your password.

We retain account and payment records only as needed for account operation, transaction checks, security handling and applicable Legal duties. The period can depend on the record and the relevant rule. Ask through account help if you need clarification about a specific reference.

Use the account help route for questions about eligibility wording, phone verification, cookies, data use or a payment reference. Include your account identifier and the issue in plain terms. We can explain our process, while permission to access depends on local law.

Legal Terms For Your mashoki Account

Where To Ask About Legal Terms

How We Apply mashoki Legal Controls

Account details

Cookies

Security checks

Payment retention

Data corrections

Request contact

Your mashoki Legal Questions Answered

01 What does the mashoki Legal page cover?

02 Can I access mashoki from Indonesia?

03 How does Legal affect DANA and QRIS records?

04 What data does mashoki use for account access?

05 How can I request a correction to my data?

06 How long are payment and account records retained?

07 Who should I contact about a Legal access issue?

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